Returns and complaints

Clear arrangements for business purchases and custom products.

2026-09-24

Standard products
Request written return approval at info@thejarfactory.com within 14 days of receipt, stating your order number and products. Only unopened, undamaged standard goods qualify, with our written approval and at your expense. Wait for confirmation of the return address and procedure before shipping.

Customisation and foil printing
A metallic line, special colour or logo applied for your order is custom work. Once production starts or specific materials are purchased, normal commercial returns do not apply. Cancellation or changes require written discussion of costs already incurred.

Incorrect or defective goods
These return restrictions do not exclude rights concerning defects. Report visible issues within 10 days (moulds: 30 days), and hidden defects promptly after discovery. We investigate and discuss repair, replacement or reimbursement where appropriate. Include photographs, quantities and order number.

Business purchases only
The statutory consumer withdrawal right and specific consumer guarantee regime do not apply as consumer protections to business purchases. Contractual conformity obligations and applicable statutory rights remain. See the full terms of sale.