1. Scope
These business terms apply only to professional purchases. Separate consumer terms apply to private purchases. These terms apply to quotations, orders and supplies by Industrial Injection Plastics – IIP BV to professional customers through The Jarfactory.
2. Quotations and orders
Quotations are valid for 30 days unless stated otherwise. Orders become binding upon written confirmation by IIP. An automatic acknowledgement is not acceptance unless expressly stated. If we do not accept an order, we refund amounts received.
3. Prices
Prices exclude VAT. Shipping, options, applicable VAT and the total are shown before payment. The confirmed price applies to the order. Increased material, labour or energy costs may affect new quotations; an existing order changes only under an expressly agreed prior price-adjustment arrangement or with your consent.
4. Delivery time
Delivery times are estimates unless expressly confirmed as binding in writing. We inform you of delays and seek an appropriate solution. Statutory remedies for an attributable breach remain available. Supplier or carrier delays are not automatically force majeure.
5. Transport and risk
Unless otherwise agreed in writing, delivery is Ex Works (EXW), Meerbos 14, 9260 Wichelen. For collection or customer-arranged transport, risk passes when goods are made available at the agreed time. When IIP arranges carriage, delivery arrangements are stated in the confirmation; absent another agreement, risk passes upon handover to the carrier. This does not exclude liability for our own fault or inadequate packaging. Free shipping concerns transport charges, not necessarily risk allocation.
6. Payment
Web orders are prepaid by bank transfer or an available online payment method. IIP's general 30-day invoice term applies only where credit has been authorised in writing. Late payment attracts statutory commercial interest and the agreed compensation of 10% of the outstanding amount, insofar as lawful and proportionate to the loss; the same loss is not compensated twice.
7. Complaints
Inspect deliveries and report visible damage or discrepancies in writing within 10 days, or 30 days for moulds. Report hidden defects promptly after discovery. These periods do not restrict mandatory rights or require reporting before a defect could reasonably be discovered. Provide the order number, quantities and photographs where possible. We investigate and offer repair, replacement or reimbursement where appropriate. Arrange returns with us first.
8. Moulds
Moulds developed and paid for by the customer belong to that customer unless otherwise agreed in writing. Maintenance and storage are provided with regular production, at least once every 24 months. After 24 months without production, we request collection or a storage arrangement in writing, allowing 60 days to respond. Transfer for production elsewhere ends future maintenance and storage obligations from handover; responsibility for earlier faults remains.
9. Business webshop and returns
Businesses without a VAT number may order after identification as professional customers. The statutory consumer withdrawal right does not apply to business purchases. For standard products, request a return within 14 days of receipt: only unopened, undamaged goods, with written approval and at your expense. This is a commercial returns policy. Custom products are excluded; rights concerning defects remain unaffected.
10. VAT and exports
VAT is charged unless an exemption applies. Intra-Community supply requires, among other conditions, a valid verified EU VAT number and transport to another EU Member State. A VAT number alone is insufficient. Evidence may be required for customer-arranged transport. Deliveries outside the EU require prior agreement; import duties, local taxes and agreed additional freight are borne by the customer.
11. Force majeure
An unforeseeable, unavoidable impediment beyond a party's reasonable control suspends affected obligations for the necessary period. The affected party informs the other promptly and mitigates consequences. Strikes, breakdowns or shortages qualify only where legal conditions are met. In permanent impossibility, unperformed obligations and advance payments are settled under applicable law.
12. Liability and title
To the extent permitted by law, compensation for ordinary negligence is limited to the invoice value of the affected delivery and indirect loss is excluded. This does not apply to intent, gross negligence, injury to life or physical integrity, or where a limitation undermines an essential obligation or is prohibited by law. Goods and moulds sold by IIP remain IIP's property until fully paid; this does not cover moulds already owned by the customer. Rights of retention are exercised only as permitted by law.
13. Cancellation
Cancellation or stopping production requires written discussion. The customer reimburses demonstrable, reasonably unavoidable costs incurred for the order, including materials, labour, setup and production. Savings and reuse are credited. There is no duplicate compensation for the same loss.
14. Mould storage
After more than 24 months of inactivity, and the written notice and response period in article 8, storage may be charged at €50 per month unless otherwise agreed. After another 12 months without production or a storage agreement, we again request collection. Customer-owned property is destroyed or recycled only with written consent or under an applicable legal procedure.
15. Insurance
The customer arranges appropriate insurance for their moulds and tools stored at IIP. This does not remove IIP's duty of care or liability under article 12.
16. Intellectual property and confidentiality
Each party retains its existing rights, including customer logos and designs. Rights in new IIP designs, technical documents and prototypes remain with IIP unless agreed otherwise in writing. Third-party use or transfer requires the rights holder's permission. Customers are responsible for rights to supplied files. Parties protect confidential information, subject to statutory disclosure duties.
17. Quality
Agreed written specifications, approved samples and expressly agreed tolerances govern. No general ISO certification is promised. Discuss suitability for your contents, application and special requirements before ordering; our responsibility for conformity with agreed characteristics remains unaffected.
18. Law and disputes
Belgian law applies. Parties first seek an amicable resolution. Where validly agreed, the competent courts in Dendermonde have jurisdiction, without prejudice to mandatory jurisdiction rules. An invalid clause does not affect remaining provisions where they can operate independently.
19. Customisation and foil printing
Special colours, logos and metallic lines or foil printing applied to order follow the confirmed specification. After production starts or specific materials are purchased, changes, cancellation or commercial returns require written agreement and compensation under article 13. Rights concerning incorrect or defective execution remain unaffected.
20. Call-off orders
Call-off stock stored at the customer's request must be collected within 6 months unless agreed otherwise in writing. Following written notice, remaining agreed goods may be invoiced and previously agreed reasonable storage fees charged. Cancellation after partial collection attracts the IIP charge of 30% of the remaining value insofar as proportionate and lawful, without duplicate recovery of the same loss under article 13.