Shipping and delivery times
What does it cost to order from us, and how fast does it arrive? All rates apply per parcel, from our warehouse in Wichelen, and exclude VAT.
| Country | Delivery timeworking days after dispatch | Sampleparcel of 1 kg | 1 cartonup to 20 kg | Free fromgoods value excl. VAT |
|---|---|---|---|---|
| Belgium | 1 working day | € 5.00 | € 6.50 | € 1,000 |
| Netherlands | 1 working day | € 10.00 | € 15.00 | € 1,800 |
| Austria | 3 working days | € 15.00 | € 20.00 | none |
| Bulgaria | 5 working days | € 49.00 | € 49.00 | none |
| Croatia | 3–6 working days | € 32.00 | € 32.00 | none |
| Czech Republic | 3 working days | € 30.00 | € 30.00 | none |
| Denmark | 2 working days | € 14.00 | € 20.00 | none |
| Finland | 4–6 working days | € 32.00 | € 32.00 | none |
| France | 2–3 working days | € 14.00 | € 20.00 | none |
| Germany | 2 working days | € 10.00 | € 15.00 | none |
| Ireland | 3 working days | € 32.00 | € 32.00 | none |
| Italy | 3–4 working days | € 30.00 | € 30.00 | none |
| Luxembourg | 1 working day | € 10.00 | € 15.00 | none |
| Poland | 3 working days | € 30.00 | € 30.00 | none |
| Portugal | 3–4 working days | € 49.00 | € 49.00 | none |
| Slovakia | 3 working days | € 30.00 | € 30.00 | none |
| Slovenia | 3 working days | € 30.00 | € 30.00 | none |
| Spain | 3 working days | € 32.00 | € 32.00 | none |
| Sweden | 3–5 working days | € 32.00 | € 32.00 | none |
| Switzerlandcustoms handling included · details | 3 working days | € 72.44 | € 82.44 | none |
| United Kingdomcustoms handling included · details | 3–4 working days | € 42.50 | € 52.50 | none |
A sample carton weighs up to 5 kg and a carton up to 20 kg. For more cartons every carton counts separately. More than 8 cartons are sent by pallet: contact us for the price. Delivery times are GLS estimates and can be longer for islands or customs.
Shipping
Available — dispatched within 2–3 working days. Foil printing made to order: dispatched after 5 working days. Available carriers, charges and expected delivery are displayed with your order or confirmed in writing. GLS provides parcel delivery where offered. Availability and production determine lead times; customisation may take longer.
Free shipping
Belgium: from €1,000 excluding VAT. Netherlands: from €1,800 excluding VAT, within the coverage and weight limits of the offered shipping method. Checkout confirms eligibility for your actual order. Other destinations or shipments without an automatic rate require a quotation.
Delivery to the United Kingdom (business)
We deliver to business customers in Great Britain with GLS. You order and pay in euro, without Belgian VAT, because the shipment is an export. The shipping price is 35 euro per carton of up to 20 kg (25 euro per sample carton of up to 5 kg) plus 17.50 euro customs handling per shipment. For example: 1 carton costs 52.50 euro excl. VAT, 2 cartons 87.50 euro. We arrange the export declaration and the import clearance. British VAT and any import duties are not included in the price and are for your account. VAT: for a consignment worth up to £135 you account for the British VAT yourself on your VAT return (reverse charge); for this we need your British VAT number. For a higher value, import VAT is charged on import; as a VAT-registered business you can account for it on your VAT return through postponed VAT accounting. You pay import duties via the carrier or the customs agent. The rate depends on the commodity code and the origin. For goods that meet the EU preferential rules of origin it can be 0%, with an origin declaration that we state on the invoice (for shipments up to a value of €6,000; above that we cannot issue a preferential origin declaration and the normal import duties apply). Please have your accountant or customs agent confirm what applies to your situation. Delivery time: approximately 3 to 4 working days after dispatch. Customs delays are possible. We need: your British VAT number, your GB EORI number (required for the import clearance of business imports into Great Britain), a telephone number and e-mail address for the courier and a delivery address in Great Britain. Not available in the web shop: Northern Ireland, Jersey, Guernsey, the Isle of Man, the Outer Hebrides and the Shetland Islands, shipments of more than 8 cartons (sent by pallet) and orders from private individuals. Please contact us for these.
Delivery to Switzerland (business)
We deliver to business customers in Switzerland with GLS. You order and pay in euro, without Belgian VAT, because the shipment is an export. The shipping price is 35 euro per carton of up to 20 kg (25 euro per sample carton of up to 5 kg) plus 47.44 euro customs handling per shipment. For example: 1 carton costs 82.44 euro excl. VAT, 2 cartons 117.44 euro. We arrange the export declaration and the import clearance. Swiss import VAT and any import duties are not included in the price and are for your account. You pay them on import via the carrier or customs. As a Swiss VAT-registered business (UID) you can usually deduct the import VAT as input tax. The rate of import duty depends on the commodity code and the origin. For industrial goods of EU origin it can be 0%, with an origin declaration that we state on the invoice (for shipments up to a value of €6,000; above that we cannot issue a preferential origin declaration and the normal import duties apply). Please have your accountant or customs agent confirm what applies to your situation. Delivery time: approximately 3 working days after dispatch. Customs delays are possible. In Switzerland the parcel is delivered without signature. We need: your Swiss VAT number (UID), a telephone number and e-mail address for the courier and a delivery address in Switzerland. Not available in the web shop: Liechtenstein, shipments of more than 8 cartons (sent by pallet) and orders from private individuals. Please contact us for these.
Collection or own transport
Collection at Meerbos 14, 9260 Wichelen is by appointment. Select collection if arranging your own carrier and agree a pickup time with us. For intra-Community collection, we check the required transport evidence beforehand.
Delivery questions
Contact info@thejarfactory.com or +32 52 42 33 19 with your order number. Report transit damage promptly with photographs of packaging and goods. The full terms govern risk allocation and your rights.