Shipping
Available carriers, charges and expected delivery are displayed with your order or confirmed in writing. GLS provides parcel delivery where offered. Availability and production determine lead times; customisation may take longer.
Free shipping
Belgium: from €1,000 excluding VAT. Netherlands: from €1,800 excluding VAT, within the coverage and weight limits of the offered shipping method. Checkout confirms eligibility for your actual order. Other destinations or shipments without an automatic rate require a quotation.
Collection or own transport
Collection at Meerbos 14, 9260 Wichelen is by appointment. Select collection if arranging your own carrier and agree a pickup time with us. For intra-Community collection, we check the required transport evidence beforehand.
Delivery questions
Contact info@thejarfactory.com or +32 52 42 33 19 with your order number. Report transit damage promptly with photographs of packaging and goods. The full terms govern risk allocation and your rights.